Is there a special IRS practitioner's hotline to assist return preparers in resolving return reject codes and/or to recommend next steps? The phone number to call that is on the reject notice is the general 1040 line that everyone calls in to and you can't get through.
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I just simply googled the rejects: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiu0qmk3tLqA... for your first one.
another return was filed under than SSN...you need to paper file, you cant fix this over the phone.
Did you ask your clients if they happened to use the Non filer site to get the stimulus? If so, heres what IRS says to correct that situation
More than likely the client went to an IRS portal to apply for stimulus benefits rather than just letting them arrive. In doing so, they in effect filed a mini return and so when filing the regular return received error messages that the return was already filed.
This happened twice to me this year. Never before in the past. First time I was on the phone with the IRS for days and filed a Form 14039 concerning identity theft. Second time I just had the client sign the returns and I mailed them for her. I wrote the rejection codes at the top of the return
If the return is being rejected due to a return in that SSN already being filed, yes, you need to print, sign and mail the return in for processing.
Now if the client used the non-filer site to get the EIP/stimulus (even though it warned them NOT to do so if they had a filing requirement), then you need to follow the instructions from IRS.