Absolutely frustrating! You shouldn't have had to have gone through that. 

Actually telephone and waited until I got a human being. She said a dedicated team was working on it and that the error portion was fixed, and that they were updating the system. 

FYI for the future, they did take my email down and said that they will email me with updates every 24 hours. Think they should make this a basic feature for Proseries, so that people don't have to initially the constant updating. 

Proseries is a relatively easy to use software, although missing some key forms/capabilities for more complex returns, but should definitely bring back the online chat feature at least, for future issues. 

Good luck - especially with your clients!

 

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