cdshelby
Level 1
‎06-23-2020 04:37 PM

I have a 2018 tax return I need to e-file. When I try it says software is not up to date, I run the update, it says software is up to date.  Also, I cannot open a 2018 return because it says NE is not downloaded and it will not update and add the state either.

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Just-Lisa-Now-
Level 15
Level 15
‎06-23-2020 04:42 PM

refresh.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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cdshelby
Level 1
‎06-23-2020 05:02 PM

doesn't work. product will not update.

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Just-Lisa-Now-
Level 15
Level 15
‎06-23-2020 05:22 PM

Close 2018, restart the computer then try using REFRESH from the Windows Program menu.  Once it completes, open Proseries and go to Update > Select and Download New products and choose the state return youre missing.

If this method still doesnt work, Im afraid you may be stuck either calling support or reinstalling the program...heres the instructions for that justin case  https://proconnect.intuit.com/community/reinstall-products/help/uninstall-rename-and-reinstall-intui...

refresh2018.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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