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@amiliza wrote:

I need to know that I am using a product I can depend on at all times.

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Then you REALLY should NOT be using Intuit tax software.  Seriously.

You can get most of the executive's email addresses here (you will likely get a response by their assistant):

https://www.intuit.com/company/executives/

As a side note, you said 90% of your clients are affected by the Kiddie Tax?  Really?  I can't imagine how that is possible.