Because Intuit's middle name ain't Communication.  But after reading your post, someone might forward your post to a team that will pass this on to another team who will say "wow, we should pass this on to another team" who can say, "that team was right we should kick this over to another team" who will then say, "are we the right team to deal with this" and then throw it over to another team, who will push it over to another team, etc, etc, etc, etc, until they run out of teams.  But they appreciate your input.