JWM
Level 3

This error affects EVERY return using form 2555. I am currently unable to file 7 returns, and am receiving constant requests for clients to confirm submission. As accountants, we work many of us 7 days/week during the tax season - even though Pro Series has not acknowledged this by changing its technical support schedule, we are IN THE MIDST of tax season now 15 hours/day because of all things connected to COVID-19.  WHY DOESN'T PROSERIES HAVE EXTENDED HOURS ALSO!? Proseries' initial denial and later delay in resolving what must be a relatively simply software issue demonstrates the company's classic TONE DEAF approach to tax professionals. On the other hand, HUGE APPRECIATION for establishing a new system for dealing with issues like this that purportedly links tax pro individual case# to an investigation# and provides for broadcast  updates to all who self-identify without requiring us to call in repeatedly and walk a new customer support tech through the SAME information again and again. Have not received any update yet, but am looking forward to doing see and seeing this model for application-wide error correction adopted as standard.

0 Cheers