itonewbie
Level 15

For this, you'll need to contact Support.

I recall someone saying in the past that Intuit told them to contact the pay-by-refund vendor directly.  You may like to try contact TPG if you haven't already.

Either way, it's expected that the hold time will be long due to the pandemic.  Someone complained about being put on hold for 3 hours yesterday.

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Still an AllStar