That is a real number.

If you called just before you posted your message, they were already closed for the day.  Please refer to this article for their operating hours.

https://proconnect.intuit.com/community/help-articles/help/how-to-contact-proseries-for-help/00/4714

Unless you issue requires intervention from Intuit, you will probably get an answer or resolution here on this board much quicker than you would with support.