@IntuitRichard this is a MAJOR problem.  I had an issue that I called in on and was told the problem my problem was unknown and I had to send in a file for them to see it.  They received the file and confirmed it was a problem.

I then brought it to the attention of the forum and @Matt105 said it is a known problem and they are working on it.

Why does every user of the software not have access to known problems so they can know to hold those returns until it is fixed?