Make that 3 firms bailing!  I also have been a customer since 2007 and have used DocuSign integration with ProSeries for maybe 5 years now and this year the integration started out great until about March 11th or 12th when things went haywire.  I have received some suggestions from perhaps an Intuit engineer in the background responding to the threads, however the work around (print the PDF of e-file form and sign into and upload into DocuSign and establish markers where the client is to sign, etc.) I find to be unacceptable as I am a sole practitioner doing over 500 returns this time of year and efficiency and time management is critical.  So to do these extra steps that are over and above how it was to use DocuSign for tax year 2018 and prior does not work for me.