This last update was terrible.   I lost seven hours of tax preparation because a patch was not working correctly onco Pro Series end, so it was not recognizing my license.  I am on the east coast, at my desk at 4am, and I can not even get support until 9am, since they work off Pacific time.  When I finally get support after 5 hours wasted, I get someone in Virginia, on the east coast, and she was clueless, after two hours with her, I called my computer guy and he helped me work around it.

So frustrating, I do not have time to waste especially when my work load has doubled trying to finish tax season since we are still on the April 15th deadline because NYS did not extend the deadline, and I am trying to help as many people file for unemployment or the small business loan. 

What started out as a really good tax season has crashed and burned.