Problem solved. Reporting back so that others know what happened.

I did call support and after trying numerous things we did a reinstall of the software. 

We reinstalled from the website and this resulted in a software install wherein choosing to Update the software results in a successful update

My previous reinstall had been done from the disk which Intuit had mailed to me.

So it appears that there is a flaw in the original disk

Reinstalling from the website solved my problem

Thank you to "tech support"

Larry Hancock