Sorry, no, I have not reached out to support. Seeing that there was no answer in the original thread made me believe that there had been no answer.

But here is an additional clue that might help.

When I got home and looked at my home computer, where update works, I looked for the file in question on the home computer, figuring maybe I can just copy it to my office computer. The file in question is...

c:\Prowin19\32bit\PrpPrf18.ini

There is no such file on my home computer. The update is looking for PrpPfr18.ini, whereas I believe it SHOULD be looking for PrpPrf19.ini ..... 19 not 18

So when I am next at the office (may be a couple of days due to COVID) I will duplicate the 19.ini file as 18.ini and see if the update will then work

However, if you have any other advice or suggestions in the meantime, it would be appreciated. 

Larry Hancock