Software should be reliable and ProSeries is not. Every year the cost goes up and the service goes down. The rep I spoke with was trying to tell me to report the Schedule E on a Schedule C so that the calculation would be correct. I guess she didn't realize that a Schedule C has self-employment tax implications. Intuit needs to hire capable and competent tax people not just a voice on the other end of the telephone. I will be purchasing a new tax software program for 2020.