@The Intuit Boris..............Chat was indeed a much "quicker" way to get answers to our questions (apart from the forum). Your phone support was non-existent last year.  Some have stated support is similar as last (I have not called support). I am unsure where your studies were conducted?

I find community support the best way to get answers. Between the professionals who gladly help those of us in need and you the employees. I would be interested in hearing more on "SmartLook sessions with agents" and "callbacks". Callbacks can be tough in season....