IRonMaN
Level 15
12-06-2019
07:49 PM
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Is this the issue your are referring to?
ProSeries Updates Loop with Message to Update and then No Updates are Found
Problem Description:
ProSeries will indicate that there are updates to be installed. When the user attempts to install the updates, the message "No Updates Found" is returned. When the user re-opens their program they are once again prompted to install updates.
Problem Solution:
- Close ProSeries
- Navigate to the File Explorer, and open the Local C Drive.
- Locate the ProWinXX Folder, and then the Updates Folder. Note: XX refers to the Tax Year affected.
- Delete all updates files form this folder, Except the Details.html file
- Open ProSeries.
- Run Updates, by selecting the Updates Menu, and then Update Installed Products.
- Close and re-open ProSeries to ensure the user is no longer prompted to install updates and the loop is resolved.
Important: It is critical that you run the Updater after clearing out the updates folder, in order to replace the files previously removed.
Slava Ukraini!
