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I cannot efile any 2018 tax returns. It states to update the program. I do this and retr
Solved! Go to Solution.
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I am having the same problem! Program is up to date, but I am seeing the attached error.
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I had this too. "Proseries Refresh Updates" not just Proseries Updates.
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Thanks Rob. It worked.
Go to Update > Refresh Updates > Refresh Updates for Installed Products
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I had the same issue and your response helped me a lot. Thank you.
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Thanks! I have never even noticed the Proseries Refresh Updates button.
Thanks again!
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I have never noticed this button either.
I have been getting this message for over a month and a half.
I even called ProSeries Support and they stated that the IRS was still not accepting 2018 returns in the 2020 filing season and I just needed to wait. That I would be notified via my software in an Alert when they began accepting returns again.
I kept trying over and over and searching for anything official saying that returns for 2018 were not being accepting and could not locate anything.
Finally, today, I ran across this post and low and behold, once I "refreshed installed products" I updated for about 5 minutes, which is an incredible amount of time, as you all probably know.
After the updates installed, I attempted to eFile my client again... viola - SUCCESS! I probably could have filed him WEEKS AGO!
Thank you to the Support Group!!!!
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I've done this Refresh Updates and installed the updates several times for my 2018 Basic ProSeries but I'm still getting a message that I can't efile. I guess I'll call Support again tomorrow. 😕
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I am still havin this need updates message after updating and refreshing many times.