This is totally ridiculous.  I've spent more time today trying to log on than I have spent working.  Rebate?  Tax preparers do not get to take off on President's Day and this has been going on for days anyway.  What is the problem?  I'll bet I've sent around 40 of those "Please tell us what you were doing when your program crashed" on top of not being able to log on.  Every time I have been trying to e-file a return.  An explanation would be nice.  I'm an understanding person.  Keep us in the loop, ProSeries.  We are loyal customers.  Don't make us leave.