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When I start or resume ProSeries, on some of my workstations I have to go through a screen in which I have to click on specific images (to make sure I'm not a robot) and then ProSeries sends me a code that I have to enter. This process will become burdensome in tax season if a preparer is logging on a workstation but I am not around to receive the code. The code is sent to my email or cell phone. If I am not around to open my email or check my cellphone, the preparer won't be able to work. Preparers in our office often will work will when I am not in the office. Is there a work around to this process? If not, can ProSeries turn off the process?
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This is not something you can turn off. Each preparer should have their own login set up for Manage Users (which as the admin you can control- invite or delete as needed) so they can get their own codes should they have to go through the process , if you are not set to auto clear cache/cookies, it should only prompt every 90 days or if they are switching machines they are using.
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