Some additional fee that the bank that does the processing adds on....you'd probably need to call them for more information....its not a part of Intuit.
I don't use Pay Per Refund, so I'm certainly not paying extra for it to be included in the software cost....you want that service you get to pay the fee.
"apparently the $1000's we pay them is not enough" You got it. Also be sure to keep pdf copies of all your returns, cuz iffen ya'll leave, you won't be able to print prior year returns that you paid for. PS has developed a very not user friendly business model.
If you use Quick Collect through TPG you only pay $25. The only downside is if the clients refund is intercepted, you will not be paid. I've used it for a few years, and none of my clients have had their refund taken. I have had a few clients that I suspected they may owe child support, and I did not offer them the option of quick collect.
