So i was on the line with tech for literally 2 hours as they kept doing the same thing over and over (update products installed/ license products).  My issue was solved when they re licensed me from their side after I changed my pro basic returns to pro  because I was not networked in TY 16 and 17 but was networked in TY18 and 19.  My fast path didn't carry over between the 2 different programs...go figure.

But be aware: Intuit isn't taking or accepting ANY 2018 IRS efiles until further notice.  So you might as well print it out and do it the old fashion way.  I had my client docu-sign.   Then I printed it and signed myself in ink as preparer.  I hope it flys. 

Sorry I couldn't be more helpful