aland_cpa
Level 1

I cannot get this add on to work.

1. I send the documents and the hour glass does not come up.

2. After 2-3 days all of a sudden the indicator comes up to say that it's complete (sometimes). I thought the promise was 20 minutes on average.

3. When it does complete the scan and I review and import the finished product only the W-2 posted. The 1099-INT, although it scanned and I reviewed it and it said it imported, it did not.

The answer from the tech support line was, "These things happen."

Has anyone experienced anything similar?

0 Cheers