JVRCO
Level 2

We have spent more than 8 hours on the phone with tech support trying to install PROSERIES 2019 stand alone, on a single machine with no remote resources.

The install fails/exits with NO diagnostic information, however the Windows event service does record the entries below.

PROSERIES 2016, 2017, and 2018 are running without issue on the same machine.

When we ask to speak to a supervisor, we are told that the agents have no supervisors and are transferred to the hold queue again.

We have requested that the issue be escalated to the next level of support and mysteriously our call is dropped.

 

Below are the diagnostics recorded in the Windows event log:

Application: Install.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
   at UpdateInstaller.RTPatchWrapper.PatchW32.DLL_Apply(System.String, UpdateInstaller.RTPatchWrapper.Interfaces.RTPatchCallBack, Int32)
   at UpdateInstaller.RTPatchWrapper.PatchW32Wrapper.DLL_Apply(System.String, UpdateInstaller.RTPatchWrapper.Interfaces.RTPatchCallBack, Int32)
   at UpdateInstaller.RTPatch.ApplyPatch(System.String)
   at UpdateInstaller.Installer.worker_DoWork(System.Object, System.ComponentModel.DoWorkEventArgs)
   at System.ComponentModel.BackgroundWorker.OnDoWork(System.ComponentModel.DoWorkEventArgs)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(System.Object)
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr, System.Object[], System.Object, System.Object[] ByRef)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessageSink)
   at System.Runtime.Remoting.Proxies.AgileAsyncWorkerItem.DoAsyncCall()
   at System.Runtime.Remoting.Proxies.AgileAsyncWorkerItem.ThreadPoolCallBack(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

and

Faulting application name: Install.exe_unknown, version: 1.0.0.2, time stamp: 0x5dcc55a0
Faulting module name: patchw32.dll, version: 12.50.0.0, time stamp: 0x56ccc525
Exception code: 0xc0000006
Fault offset: 0x0001f7b6
Faulting process id: 0x168c
Faulting application start time: 0x01d5d546262b4294
Faulting application path: E:\Install.exe
Faulting module path: E:\patchw32.dll
Report Id: 30daef30-0a86-4f10-9428-0f5f5af9b2df
Faulting package full name:
Faulting package-relative application ID:

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