The program seems to have deleted the preparer code I input when installing.  Every file says it is not valid.  If I enter the info where asked, it only lasts while I am in that particular client, until I close that file, then it is gone completely again.  This is true for business and 1040.  I tried to input without being in a file and it would not stick either.  I signed into "my Intuit account" as instructed, but there you can only change the firm information, not add preparers.

Anyone had this issue?  How resolved?  Or do I have to wait on hold forever to ask customer service?