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I have recenly updated my admin computer to Windows 10 and now Proseries does not recognize my license. Keep getting an error code 4 - - 1. The link provided does not work as well as the 1-800 number provided.
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Go to tools, and click on license products
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I'm experiencing the same problem. Only attempting to relicense the products from the Tools menu doesn't help. Is there another solution?
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I have tried the tools licensing option. I am still getting the same error code.
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I have called tech support twice. I followed all of their instructions. I still can't license this product. I paid a lot of money for this software and don't understand why nobody can figure this out! I'm going to have to buy another tax software!
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how do I renew my license?
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WERE YOU EVER GIVEN AN ANSWER? I NEED HELP DESPERATELY!
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Try going to file, retrieve product license
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Try this
- Open Windows "File Explorer"
- Select the "View" menu option.
- Check the box "Hidden Items."
- Next on the root of C:\ , select and open the "ProgramData" folder
- Select the "Intuit" folder
- Select the "ProSeries" folder I believe.
- Select the "Entitlement" folder
- Select the "V8" folder.
- Cut out the file "Entitlmentdatastore.ecml" and paste it on your desktop.
- Open and License ProSeries.
Your also going to need to license any other years of ProSeries you have installed.