@itonewbie @Ernie I have been on the phone with support most of the day now. I hate the support model whereby I tell the phone receptionist the issue and once they realize they are in over their head they open a chat with the upper tier. Then with a series of back and forth whereby everything gets lost in the translation between me, receptionist and upper tier we are hours and hours into spinning our wheels. However, I think they might have realized an issue since their last response was "we will escalate this, what's you number, we will call you back!"