2/5/2020 and still not resolved and absolutely no communication from Lacerte.

Clients are getting restless.  It took a few years to convince all our Amish clients to e-file.

Now I have to try to explain to them why they have to file on paper this year.

Gonna do another support ticket.  I'd prefer to call, but all the last phone support person did was waste an hour of my time of my time searching the instructions for something to read to me (after an hour on hold).