alasko
Level 1
‎12-07-2019 10:21 AM

My firm pays thousands of dollars to Lacerte ... and there is no customer service open on Saturday October 12th before a deadline on October 15th.. you gotta be kidding me

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George4Tacks
Level 15
‎12-07-2019 10:21 AM

You got up too early. They are open now https://accountants-community.intuit.com/articles/1859871-how-to-contact-lacerte-for-help


Here's wishing you many Happy Returns

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alasko
Level 1
‎12-07-2019 10:21 AM
Yes I called before 8 am pacific, don't knock yourselves out guys on a deadline
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abctax55
Level 15
‎12-07-2019 10:21 AM
@alasko
FYI - we are all volunteers here, fellow users of the software.  Working JUST as hard as you are to meet Tuesday's deadline.
So maybe play nice and retract your NO vote ????
"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
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abctax55
Level 15
‎12-07-2019 10:21 AM

AND...since you are new here....

*We* can, and do, often solve problems for fellow tax preparers long before support gets around to it.  

IF you ask nicely, that is :smile:

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
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IRonMaN
Level 15
‎12-07-2019 10:21 AM

Call up Lacerte a week ahead of time next year and let them know what your work schedule is.  I'm sure they will be happy to have someone stand by just in case you have a problem.  It's also good to see that you appreciated George's accurate answer.


Slava Ukraini!
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