Unable to validate your online credentials

Some Lacerte users may experience this error while attempting to login to 2016 or 2017 Lacerte

To resolve this issue please do the following

1. Open File Explorer from the start menu
2. Go to C:\Program Files (x86)\Common Files\Lacerte Shared
3. Run the file WebSetup??.exe (?? = 16 or 17)
4. Follow the steps in the installation wizard 

Repeat the above steps for any Lacerte year affected on the affected workstations

The issue should now be resolved