user74540
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12-07-2019
05:43 AM
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every time I go in and out of a client's file I get this pop up message
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Kathi_at_Intuit
Employee
12-07-2019
05:43 AM
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Is this the message that you are getting "Process e-file "Clientname resetting"?
Nina
Level 1
12-07-2019
05:43 AM
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The tax return was e-filed, but I continue to receive a " 'Client number' resetting" pop up message every time I change screens. I tracked it down to the EF attachment screen, deleted and reattached the document, but the pop still persists.
Kathi_at_Intuit
Employee
12-07-2019
05:43 AM
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Great to have you in the community and thank you for reaching out. I would take a look at this post as it may help resolve the issue: