I was having the same message as jcarney.  I had a batch of returns that were filed and accepted, but I think an update was becoming available at the same time that the efile process began.  Everytime I exited a client's detail to the list of clients, I would get the "Process e-file - Clientname - resetting".  Stange thing is that these clients that were being "reset" were final, had been accepted by the IRS and none of them were showing up in the queue.  Renaming the Queue folder did the trick though.  Thanks Kathi!