And another email from "Bethany" at 6:47 PM last night saying that she tried to call again. My phone logs show no calls from Intuit yesterday. I can't reply to her emails, either. @IntuitGabi What is your advice in this situation. Is there really someone trying to reach me? And whatever happened to "Amber," who had detailed information about my case Monday, and was in the process of escalating it when the call was dropped? I had given her my number in case that happened, because my previous call that morning had been dropped. No follow up?