Hi @IntuitGabi , I received this email:

       Hello, this is Bethany with Lacerte. I recently just provided two call backs but they went to voicemail. I will be trying to provide another call back to you around 6 ET. I look forward to hearing from you!

I'm confused - I'm right here at my desk, not on the phone. Not sure what number she is calling?? And it is a no response email, so I can't message her back. There was a reference number in the message, but I can't insert it here, as the post will not go through.