Background: I've used Lacerte for many years, and my IT guy (specializes in accounting firms) has worked with Lacerte for many years also. I've had significant issues with the 2020 S Corporation module. Program updates have corrupted my data. Have spent several hours on the phone with support (I've spoken with countless reps, I've logged 12 hours on the phone/on hold between last Friday and today). Most recently I was informed (by Amber(?)) that my case would be escalated, but the call was dropped. Now back to square zero - again. Words cannot describe my frustration. Someone, anyone, please help.