Garrett
Level 2

Sounds like one of two things. Either a damaged installation in which case the aforementioned force install would resolve it OR interference from security software. If the former doesn't resolve the issue then contacting IT and having them configure lacerte to be ignored by AV and firewall is the next most likely solution. There is an article to assist them in that : https://proconnect.intuit.com/community/data-security/help/firewall-and-anti-virus-software-configur...