Shelley2
Level 2
07-08-2021
09:09 AM
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With the last update I'm getting an error message & when I try to do the esignature it kicks me out of the program. Is any one else experiencing this?
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kwinike
Level 2
07-08-2021
12:38 PM
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Yes, it's not working for me either..... it's trying to save the 8879 and copy of the return on my computer rather than creating the DOCUSIGN request to send.
Shelley2
Level 2
07-08-2021
12:54 PM
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Thanks, glad to know it's not just me. I hope they get a quick fix for this, what a pain!
kwinike
Level 2
07-08-2021
01:40 PM
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Shelley,
I just called into Lacerte after finding that I also could not e-file or upload anything to SmartVault and it's a quick fix.
They had me run the "PDF Repair tool"
Go to HELP--->TROUBLESHOOT---> and then click on icon with the printer and a little wrench
Then just follow the prompts. It immediately helped me.
