POpreparer
Level 1
06-05-2021
01:10 PM
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Totally agree with you, Lacerte Customer Service and Tech Support is terrible and rarely solves problems. Obviously lack of training and revolving door staffing. I have the same problem of unable to access my REP statements through Account Manager and have to call CS to make a payment! No suggestion to correct this problem except request paper statements and mail in checks because no help from Lacerte.