naguilar
Level 2

Customer Service for such a high end tax software, which we held high, is no longer quality. We spent total time of about 4 hours on the phone with them today when we are in dire need of some assistance. I believe they changed management or customer service company and it's really bad. We were on hold for the majority of the time and still they couldn't help us. Their billing system has changed and has locked our account and now we are unable to file returns from 24-48 hours with 10 days out! This is unbelievable and we are seriously considering taking our business elsewhere. It's disheartening when we've been loyal customers for over 28 years.