Has any tried to finish a client that has NY unemployment? I have a few that I put on hold to see if NY was going to approve the reduction of $10,200 like the federal. They have been saying no, but after the budget was approved early Wednesday morning....it was official. NY was de coupling from the feds as far as unemployment was concerned.

So, I figured I could now finish the returns. Lo and behold.....Lacerte, in it's infinite wisdom, has the $10,200 reduction on the NY state return. I spent over 1 hour on the phone with Lacerte and all I got was it's a software issue that the programmers have to work on.

Are you kidding me....it should NEVER have been assumed that NY was going to follow the feds. SHAME ON THE PROGRAMMERS.

I have never said "this is unacceptable" more times this year speaking with Lacerte than in all the 20+ years I have used this program. For the amount of money I am paying, we should be getting white glove service. HA HA