IrajPessian
Level 1

We have a large number of E-File rejects due to them appearing to be already filed.  It appears our Lacerte 2019 clients are affected in this matter and their 2020 tax returns are not processing.  

I contacted the IRS to see if I could obtain more info but was unable to get anything more than a generic answer. I have contacted support via Lacerte but have not been able to speak with anyone to assist me. We have also done a very in-depth analysis of our network to make sure that the problem did not start internally. This is a very serious issue and would like to speak with someone immediately.  I was on hold for a very long time yesterday and did not speak to anyone.

 

Would really like to know what IP was processing these e-filings and see how I can access the data logs.

 

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