I agree 100%.  This is my first year with Lacerte; moved from CCH Axcess and I thought Axcess support was bad but Lacerte is the same.  So far not thrilled I changed; hopefully it will get better and updates will come sooner.  Also very surprised that when doing multi-state tax return the copy of the non-res return isn't auto generated to attach to the resident tax return.  I always get a diagnostic that I need to attach a pdf of the state return.  Very cumbersome and easy to not attach the latest version if changes are made.