lweinzapfel
Level 3

I called Lacerte this morning and was so disappointed with the person who helped me. He yelled at me and said that the reason it is not working is because my return was out of balance to begin with (it was not). I proved him wrong by showing him I could enter it as a direct reduction to wages instead of the line below it, but he never admitted the input is broken. When I argued that there doesn't need to be an M-1 adjustment, because there is no book tax difference (I put it on my books as a direct reduction to wages, thus no M-1), he said that didn't matter, this was informational for the IRS so it needed to be on the Schedule M-1??? He had no idea what he was talking about. Extremely disappointed with Lacerte software and support help.

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