Yesterday I had the worst Customer Support experience in my 45 years in practice.  We invoice through Lacerte and our QB Merchant processing takes over when clients use the e-mail link to pay their invoices and not one support member could answer the simple question if and how this function interacts with our Quickbooks Desktop Customer List and Accounts Receivable.  All day taking to Robots who answer the phones and offshore support individuals where calls are guaranteed to drop before you get an answer and if the Tool that they read from doesn't work you can forget getting an answer. Then Quickbooks tells that it is Lacerte support question and Lacerte tells that it is a Quickbooks question.  Hours spent on this, yesterday, and no resolution, still.