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I recently lost all of my Tax Client Data due to a Bit Locker Error. Two Questions:
1) Does Lacerte offer a method to retrieve my data?
2) Can I have my prior processed clients unlocked for REP Access?
Solved! Go to Solution.
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Don't buy a lottery ticket today, but you might want to consider spending a few bucks on Carbonite to backup your system in the future. You are out of luck if you didn't have some kind of backup for those files.
Slava Ukraini!
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Lacerte can not retrieve your data. Only you can retrieve those daily (or multiple time a day) backup files you made.
If your need to REP again, there should not be any duplicate charge if the key items match up. I think they are client number, name and SSN. https://proconnect.intuit.com/community/help-articles/help/avoiding-duplicate-rep-charges/00/5609
Here's wishing you many Happy Returns
