Well. It has not gotten better. Today (Feb 5, 2021), the telephone support person ran out of solutions before the problem was fixed.  I was placed on hold again, then they just hung-up without coming back on the line.

Over the last 6 weeks, I had been working with a high level support person, but he became unresponsive. I received an out of office response to emails for 1.5 weeks. I tried his "team", but never received any response from them.

Customer and support do not seem to fit here.