leeann1
Level 1
We were told by your tech guys we needed to reconfigure our system per the white paper.  we do not know which white paper nor where to find it.
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IRonMaN
Level 15

I don't know where the Lacerte "white paper" is, but I think I would have stayed on the line until they told me where to find it.


Slava Ukraini!
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BobKamman
Level 15

Maybe try this instead?  https://bit.ly/3pLowWw 

George4Tacks
Level 15

Here are system requirements https://proconnect.intuit.com/community/product-system-requirements/help/2020-lacerte-system-require...

 


Here's wishing you many Happy Returns
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qbteachmt
Level 15

I would start with the program Settings:

https://proconnect.intuit.com/community/help-articles/help/common-settings-for-lacerte-system-admini...

This is not for Tax Preparation, but program install and implementation.

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