Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

Once installed it can be used to install the software, even for way back years (I just did 2005), repair the program, do printer & pdf repair. It seems to work well and saves the grief of the ever aggravating call to support. If you have an anti virus software, it may warn you about installing it, since it is a new bit of software and the AV programs do not have it on their white list of good guys.