we have lacerte hosting.  This is new to us as of April 2020.  Do I really have to go into each user and add lacerte 2020? if this is hosting and I already bought it, why isn't it automatically there?

And what does it take to get someone to answer my support all or call me back? why can't I wait on hold instead of getting the message - we will call you back in 24 hours that never happens?