bhood
Level 3

anyone having issues with lacerate support not being able to answer support questions then saying they are transferring to a higher authority only to be transferred to a general support person who can't answer the question.   This goes on time and time again?   Whom does one complain to get resolution.   I am on hold for support 20 to 50 and 60 minutes only to have the answering support agent send me back to someone else.  Anyone have any ideas.    There is no long chat support, no email support that I know of, so the music hold is the only solution????

 

33 years using Lacerte... SAD