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I am having the same problem. I spoke with someone at Lacerte last week and they said its tied to a past due invoice I had over the summer. Doing e-signatures (which I never have done before) the rep charges didn't auto pay like i had set them up to. So for a $20 invoice they set me up on deferred payment option but denied it without ever notifying me. And now my dashboard is locked up in the deferred payment saying I will be notified when the software is ready for download. Seems silly over $20 but I guess its their policy.